Contact Centre Advisor

Job description

  Location
Leigh, Lancashire
·  Salary
£7.83/Hour
·  Category
Sales & Retail - Contact Centre
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
JN-082018-20579

Adecco Bolton are currently recruiting for confident contact centre advisor's to join our well established client based in Leigh within their fast paced contact centre department.

Main Duties:

·  Provide customer care at the highest level to ensure maximum customer satisfaction.

·  Ensure that calls are answered within agreed time scales and in an appropriate manner.

·  Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales.

·  Advise Contact Centre Team Manager of any instance requiring special action.

·  The ability to handle complaints and difficult situations in a patient, calm and effective way.

·  Ensuring that confidentiality of customer information is maintained in line with regulatory requirements.

This is a temporary on-going Full Time position, Monday - Friday, 9am - 5:30pm.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy