Client Service Representative

Job description

  Location
Basingstoke, Hampshire
·  Salary
£ 11 - £ 11.79 / Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102018-29474

Client Job Description

Client Service Representative

Basingstoke

£11.79ph

Monday-Friday 09:00-17:00

We are currently recruiting for a Customer Service Representative to work for our client based on the outskirts of Basingstoke in Basingstoke. This role would ideally suit someone who is able to think on their feet and has a compassionate and caring personality.

Duties:

* Dealing with customers by phone, electronically and face to face

* Processing orders and responding promptly to enquiries

* Handle and resolve customer complaints

* Documenting records of customer interactions in the company CRM system

* Communicate and collaborate with colleagues across a range of departments

* Add value to clients through identifying additional needs and providing product and service advice

Skills and knowledge required:

* Articulate with advanced interpersonal skills

* Numerate with good verbal and written communication skills

* Demonstrates good listening skills

* Attention to detail and high level of accuracy

* Knowledge of Word, Excel and ability to enter call records on company CRM system

* Extensive customer service experience

This is a temp-perm position with an immediate start date.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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