Sunderland, Tyne And Wear
Banking & Financial Services - Insurance Management
· Job type
Banking and Financial Services
· External Reference
Adecco Sunderland has a fantastic opportunity to join a well-established company who is experiencing a period of expansion and is therefore looking for a Claims Negotiator to join their team on a permanent basis based in Sunderland.
My client offers a competitive salary depending on experience.
The main purpose of the role is to provide a claim reporting, recovery and advice service to my client's customers with a view to settling on the best terms possible for the client and as quickly as possible.
� Open and scan post to correct file/claims handler
� Identify enquiry emails and forward on to correct claims handler
� Answer the telephone and take messages correctly
� Be the point of contact for customers in the reporting of claims, ensuring they receive prompt and accurate advice and information on how we deal with this on the customer's behalf
� Advising clients of their options in relation to replacement vehicles, repairs and any injury which may have been sustained
� Loading all gathered information accurately onto the relevant systems and maintaining records with up to date information
� Ensure all required documentation in support of the claim, e.g. report forms, witness statements, losses, vehicle documentation etc are dealt with and despatched to the relevant parties without delay
� Negotiate with insurers as required in relation to all aspects of the claim, specifically liability and quantum
� Despatch claims cheques as a matter of priority and on day of receipt
� Maintaining a diary system for all outstanding claims and ensuring these are chased regularly, keeping customers informed of progress
� Discussing options, and giving advice, throughout the claim to enable the client to receive the best possible outcome/settlement
� At all times, following the company policies and procedures
� Work as part of a team to ensure department workloads are complete and targets achieved
� Providing regular updates to Team Leader in relation to workloads
� Keeping Team Leaders informed of any issues, potential complaints or fraudulent claims
� To maintain the company's service standards and reputation for a high-quality claims service ensuring customer satisfaction
� Any other duties requested by your Team Leader or Manager in accordance with the nature of the position
Adecco UK are an equal opportunities employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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