Call Centre Coordinator - Immediate start!

Job description

  Location
Maidenhead, Berkshire
·  Salary
£10.50/Hour
·  Category
Sales & Retail - Call Centre
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
H2H-MAY18MC

Our client, a pharmaceutical company, are looking for four customer service agents to liaise with patients and manage incoming phone calls.

Responsibilities:
- On-going patient liaison, achieving a minimum of 350 outgoing contacts per week.
- Answer incoming calls and tracking appropriate action.
- Placing orders for feed, plastics and ancillaries as required.
- Agreeing delivery dates with patients.
- Updating patient records, both paper and systems as required
- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.
- Processing chemist orders.
- Assisting patients and carers with any queries.
- Creating and processing correspondence to patients, GP's and dietician's as required.
- Participation in overnight, weekend and evening on call at frequency of a minimum coverage of 3 weekends per year and 30 evenings per calendar year (variable depending on the need of the business)

Experience:
- Excellent customer service skills.
- Knowledge of administration processes.
- Good telephone manner.
- Competent use of computers (lotus notes, word and excel).
- Attention to detail.
- Highly developed interpersonal and organisation skills.
- Speed and accuracy. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.