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Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Call Centre Advisor

  • Dudley ( West Midlands )
  • Administration

Job description

Location
Dudley, West Midlands
· Salary
£9.00/Hour
· Category
Office and Secretarial - Administrator
· Job type
Contractor
· Industry
Office and Secretarial
· External Reference
JN-072019-80517

New Opportunity Available

Call Centre Advisor

£9.00 Per Hour

Temp to perm

Lye

We are looking to recruit a Call Centre Advisor, this is a telephone based role and you would be responsible for providing quick and efficient handling of any 'After Sales' matters raised by the end user (the Consumer) or trade partners (Service Agents, Distributors and Third Party Clients) by telephone and by email within strict timeframes and KPIs.

Duties involved

� Answer inbound calls

� Accurately entering data

� Establish faults with consumers to determine appropriate actions

� Utilising a series of trouble shooting questions

� Using Call-2-Field software & postcode look-ups to select engineers for areas and skill Sets

� Emailing job Sheets to the engineers

� Take technical inquiries from both trade and consumers

� Returning calls to consumers and partners

� Effectively responding to inquiries and validating information

� General follow-up activity and administration tasks as and when required

Essential Requirements:

� Excellent telephone manner and able to communicate effectively across all levels

� Accuracy and attention to detail skills

� Self-motivated & resilient with a positive outlook and willing to rise to the challenge

The above role is based on a temp to perm basis with an ASAP start. You would be required to work Monday to Friday 9am to 5pm. For more information please call Georgia on 01384 456782.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy