Business Support Officer (Repairs)

Job description

Job Title: Business Support Officer (Repairs)

Location: Ealing, West London W5 2HL, 3 days a week office / 2 days remote

Hourly rate £23.19 PAYE / £30.17 UMB Per Hour

Contract Length: 3-month initial contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role purpose:

·  To provide efficient and effective administration support to repairs and maintenance teams, surveyors, contractors and residents.

·  To act as the first point of contact for members of the public on repairs issues and updates.

Key responsibilities:

·  To manage and maintain two generic mailboxes in repairs, Surveyors R&M and Variations.

·  Update our housing management system, OHMS, with repairs information, and supply updates requested from other departments within the directorate.

·  Organise surveyors' diaries.

·  Contract Variations when repairs are attended to by our main contractor Wates.

·  Out of Hours repairs, logged, raised and follow ups.

·  Raising work orders generally for the repairs manager.

·  Liaising with residents by telephone and email.

·  Assisting the Quantity Surveyor with invoicing.

·  Organising and inputting data.

Knowledge, skills & experience:

·  Experience of working in a customer focused service.

·  Competent in office computer software packages including Microsoft Word, Excel, PowerPoint, and Outlook

·  Experience using systems, OHMS & True Compliance (desirable)

·  Experience in repairs and disrepairs (essential)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy