BUSINESS SUPPORT OFFICER - HOUSING BENEFIT

Job description

  Location
Hounslow, Greater London
·  Salary
£15.08/Hour
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
3033

BUSINESS SUPPORT OFFICER - HOUSING BENEFIT & PLANNING

EALING

CONTRACT

MON - FRI

£15.08 PER HOUR

Adecco are currently recruiting for a Business Support Officer to work within a Local authority based in Ealing

The Business Support Officer will be required to do the following;

* Responsible for assessing and determining the day to day placement of homeless households and applicants into emergency temporary accommodation (TA), matching requirements to suitable properties.
* This role requires the post holder to provide advice and liaise with Bed & Breakfast (B&B) landlords and TA proprietors on council procedures and policies. Negotiate rent prices with landlords/TA proprietors for emergency occupation.
* To take lead responsibility for advising, supporting and guiding vulnerable prospective and new homeless customers, tenants and applicants through the housing benefit (HB) and tenancy sign-ups process and to ensure that residents are at the heart of all service delivery.
* Manage the provision of a comprehensive administration and support services, ensuring the provision of a continuous administrative processes relating to the business operations of the Division and the wider Housing Department.
* This role requires the post holder to have a basic working knowledge and understanding of the housing benefit legislation and process, landlord & tenant act (1985), homelessness act (2002) and housing 2004.
* Due to the nature of the role and service function the post holder will be expected to work flexibly in according to the needs of the service, which may include early mornings, evenings and weekends work as required

Essential Skills/ Experience.

1.Experience of carrying out customer interviews in regards to housing benefit and tenancy sign-ups, providing information and signing posting to other services.

2. Experience of work dealing with formal administrative processes and working in a regulatory service or within a large office environment.

3. Experience of and a proactive commitment to, providing a quality customer focus business service.
4. Good numeracy skills and the ability to perform simple arithmetic, calculations on housing benefit, household budgets and to analyse and interpret data information and reports
5. Negotiating skills at the appropriate standard to liaise with landlords and TA Suppliers
6. Ability to work as part of a Team and to manage and administer work efficiently and in a manner that supports shared responsibility for tasks.

7. Ability to develop, maintain and monitor paper and electronic information, record and filing systems, including scanning, photocopying, indexing a library of key documents and publications.
8. Good typing and computer skills and the ability to use databases, spreadsheet, electronic diary, presentation and e-mail applications, the intranet and Internet. Must be able to retain and use expert knowledge on a wide variety of IT systems / packages and demonstrate the ability to both learn quickly.
9. Good time management and organisational skills able to work flexibly, manage and direct own workload, acting on own initiative, respond to unplanned changes in priorities and workload, working to tight schedules and within conflicting demands.
10. Ability to deal with a range of personal and telephone callers, including potentially irate or distraught customers, providing information and sign-posting to other services.

11. Ability to participate fully training and development, attend supervision and appraisal sessions, and teams meetings regularly.

12. Ability and willingness to attend and weekend meetings and evening events as required and to work late as the role demands.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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