BUSINESS SUPPORT OFFICER

Job description

  Location
Hounslow, Greater London
·  Salary
£11.82/Hour
·  Category
Office and Secretarial - Project Support
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
CMR

BUSINESS SUPPORT OFFICER

EALING

CONTRACT

MON - FRI

£11.82 PER HOUR

Adecco are currently recruiting for a Business Support Officer to work within a Local Authority based in Ealing.

The Business Support Officer duties are as follows;

Duties:

·  Project support and administration

·  Contribute to ensuring project deadlines are achieved by working with members of the project team

·  Keeping a track of own work activities, set own deadlines and bring to supervision.

·  Prioritising and re-prioritising tasks with input from project team.

·  Highlighting concerns, and risks in project meetings.

·  Provide updates in project team meetings about role and progress of activities.

·  Administrative support for project activities

·  Meeting management:

·  Recording and producing minutes for meetings and activities

·  Keeping up to date minutes of meetings and sending out papers one week after meetings.

·  Sending out papers one week in advance of meetings.

·  Scheduling training sessions, meetings, workshops and events for the project

·  All sessions (training, meetings etc.) are booked in advance.

·  Avoiding where possible meeting clashes.

·  Information sent out in advance.

·  Tracking attendance at training and meetings

·  Management of training events and workshops

·  Monitoring and managing booking of workshops and events and tracking attendance.

·  Identification of a booking system and putting this in place.

·  Tracking apologies for meetings, and courses/workshops

·  Keeping up to date records of attendees on training and sending this to Local Authorities

·  Finding rooms which are free/reduced cost.

·  Communication

·  Devising invitations (calendar invites), promotional material.

·  Ensuring that communication material content is correct before sending out to stakeholders.

·  Attention to detail and clear communication

·  Design of communication materials

·  Website - write content, update and monitoring

·  Evaluation activities

·  Contribute to evaluation and monitoring of project activities

·  Work with project team to set up evaluation systems and data collection

·  Monitor help to collect increase data returns.

·  Customer Engagement

·  To build effective relationships with customer groups and enable their views to be heard and their needs met.

·  To deal with enquires from Council staff, trainers, partner agencies and other agencies, giving advice and guidance on a range of available training opportunities.

·  To provide a high level of customer care, at all times promoting the Council and Departmental policies, e.g. Equality & Diversity, Health & Safety etc.

·  To ensure that complaints and feedback are promptly identified, and when necessary passed to the appropriate person.

·  Information and Financial Management

·  To use Council's budget management system to ensure Purchase Orders are raised and Goods Receipted in a timely fashion.

·  Assist with monitoring and analysis of training statistics

·  Maintain accurate financial records for budgetary purposes, producing reports as requested.

·  Work with training officers to identify potential financial difficulties and alert budget holder.

·  Generic Accountabilities

·  Agree personal performance objectives and targets with supervisor and develop and participate in regular performance appraisal.

·  Undertake other duties that may be reasonably required by supervisor.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

Customer Engagement and Influencing

·  Treats customers with honesty, empathy and respect.

·  Keeps customers up to date with developments and ensures they are clear about standards of service to which they are entitled.

·  Ensures equality of access to training and appropriate services to meet diverse needs.

Working in teams

·  Establishes and maintains effective work and performance tracking systems.

·  Organises office arrangements for new starters and supervises temporary staff.

Managing Self

·  Ensures personal performance is linked to organisational objectives.

·  Takes ownership for resolving customer queries, and knows when to refer more complex queries to the appropriate Consultant.

Project and Work Management

·  Assists in the identification of appropriate performance data by gathering and reporting on customer feedback.

·  Manages the organisation of training events to agreed deadlines and flags up potential conflicts (to be tested).

Mastering technology and information

·  Uses IT packages e.g. Excel, Word and Outlook at intermediate level (to be tested).

ESSENTIAL QUALIFICATION(S), EXPERIENCE

1) GSCE Maths and English at Grade C (or equivalent)

2) Able to use IT packages, Excel, Word and Outlook at intermediate level

DESIRABLE EXPERIENCE

1) Minute taking and management of meetings

2) Project support

3) Admin support for a training team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy