Offers “Adecco UK Limited”

35 days agoAdecco UK Limited

Business Support Coordinator

  • Croydon (Greater London)
  • Administration

Job description

  Location
Croydon, Surrey
·  Salary
£ 14.51 - £ 15.86 / Hour
·  Category
Public Sector - Public Sector Administration
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
JN-062019-73903

These roles will involve minute taking so will require previous experience.

Job Description:
This will involve: Handling of service requests ensuring that the requirements are accurately recorded.
Encouraging and promoting self-service as an alternative access channel.
Promote the Business Support service within and outside the council.
enter the overall competence or result area; e.g. maintaining, monitoring and reviewing a budget for the division
Service Delivery This will involve:
Preparation of standard documents, standard/template letters, and standard reports, where possible channel-shifting communications with customers and stakeholders towards electronic and digital methods.
Handle and process customer/client electronic enquiries and incoming documents: such as task lists, applications, completed forms and notices. Organise own workload, and seek advice on the prioritisation of conflicting priorities.
To provide meeting support for statutory meetings. This may include involving external partners and members of the public. To work collaboratively with external agencies.
Provide support to colleagues across all departments as required.
Provide a mail handling, scanning, indexing and photocopying service for medium level requests.
Proficient use and management of IT applications. Ensure the correct storage of data and
documents in keeping with the service requirements and in line with Information management legislation.
Managing data entry in a timely manner ensuring quality and accuracy of data and correct use technical solutions provided.
Promote and champion the Business Support service within and outside the council. Promote and enable the flexibility of the wider Business Support Team, by proactively seeking opportunities to share and gain knowledge across both the immediate and wider supported service area.
Ensure business support practices align with the council's principles and values and reflect the needs of customers across all levels.
enter the overall competence or result area; e.g. maintaining, monitoring and reviewing a budget for the division
This will involve:
list duties associated with meeting the requirements of performance listed in the left hand column
enter the overall competence or result area; e.g. maintaining, monitoring and reviewing a budget for the division
This will involve:
list duties associated with meeting the requirements of performance listed in the left hand column
Green Commitment
 Ensuring both individual and teamwork meets the Council's Green Commitment Policy goals in reducing energy consumption and waste, increasing renewable energy use and recycling, contributing to a reduction in traffic congestion and using sustainable materials.
Data Protection
 Being aware of the council's responsibilities under the Data Protection Act 1998 for the security, accuracy and relevance of personal data held, ensuring that all administrative and financial processes also comply.
 Maintaining customer records and archive systems in accordance with departmental procedures and policies as well as statutory requirements.
Confidentiality
 Treating all information acquired through employment, both formally and informally, in confidence. There are strict rules and protocols defining employee access to and use of the council's databases. Any breach of these rules and protocols will be subject to disciplinary investigation. There are internal procedures in place for employees to raise matters of concern regarding such issues as bad practice or mismanagement.
Equalities and Diversity
 The council has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, undertake any appropriate training to help them to challenge prejudice or discrimination.
Health and Safety
 Being responsible for own Health & Safety, as well as that of colleagues, service users and the public. Employees should co-operate with management, follow established systems of work, use protective equipment and report defects and hazards to management. Managers should carry out, monitor and review risk assessments, providing robust induction and training packages for new and transferring staff, to ensure they receive relevant H&S training, including refresher training, report all accidents in a timely manner on council accident forms, ensure H&S is a standing item in team meetings, liaise with trade union safety representatives about local safety matters and induct and monitor any visiting contractors etc, as appropriate.
Contribute as an effective and collaborative team member
This will involve:
Participating in training to demonstrate competence.
Undertaking training as required for the role.

Participating in the development, implementation and monitoring of service plans.
Championing the professional integrity of the service.
Person Specification
Job Title:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy