Customer Service - Booking Administrator

Job description

Are you looking for a temporary role in the healthcare sector? Do you have excellent organisational skills and a passion for providing exceptional service? We have an exciting opportunity for a booking clerk to join our client's team in Trafford.

As a booking clerk, you will play a vital role in supporting the frontline healthcare services provided by our client. You will be responsible for efficiently scheduling appointments, managing patient records, and ensuring a smooth operation within the department. This temporary position offers a great opportunity to gain valuable experience and contribute to the future of healthcare.

Key Responsibilities:

·  Book, cancel, and reschedule outpatient appointments and day case admissions according to SOPs.

·  Answer and make calls via call centre software, ensuring timely responses and meeting organisation standards.

·  Maintain high customer service standards and manage patient journey using hospital systems.

·  Monitor waiting lists and escalate issues when capacity limits are reached.

·  Handle phone calls professionally, providing accurate information and rebooking appointments.

·  Schedule appointments per clinical instructions, coordinating with clinical administration teams.

·  Collaborate with clinicians, managers, administrative staff, GPs, patients, and families professionally.

·  Adhere to organisational processes and provide cover for leave as needed.

·  Participate in team meetings, service improvement initiatives, and projects.

·  Ensure patient confidentiality and compliance with policies and procedures.

·  Support the organisation as needed and maintain a positive reputation.

Your skills:

·  Exceptional organisational skills

·  Strong attention to detail

·  Excellent communication and interpersonal skills

·  Ability to multitask and prioritise effectively

·  Proficient in using computer systems and databases

Join our client's team and make a difference in people's lives. Apply now and unleash your potential in the healthcare sector. Successful candidates will be contacted for further discussion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.