Assistant Conference and Banqueting Manager

Job description

  Location
Slough, Berkshire
·  Salary
£ 21000 - £ 25000 / Year
·  Category
Hospitality, Tourism & Travel - Hotel, Hospitality & Catering Management
·  Job type
Permanent
·  Industry
Hospitality, Tourism and Travel
·  External Reference
ACBM-MC/JO

Overall Purpose:
To ensure the smooth running of the conference and banqueting department ensuring guests receive the highest standards of service and co-operation at all times.

Operational Key Points
* To assist the Conference and Banqueting Manager in taking full control of the department and accept responsibility for all aspects laid down by the department Standards of Operating Procedures.
* Oversee the day to day Conference & Banqueting operation, providing leadership and guidance to C&B team members, and be the first point of contact in handling any situations, complaints and guests needs.
* Delegate tasks and manage effectively all C&B team members reporting into you to ensure that guests' needs and expectations are met and exceeded at all times.
* Operate functions in all areas of the establishment or to delegate responsibility of an event to members of your team.
* Communicate all customer feed back to the C&B Manager.
* Manage staff reporting into you to ensure maximum production and motivation.
* Control labour expenditure and ensure costs are in line with the department budget.
* Ensure that all areas are kept and maintained to a high standard and any issues related to Maintenance or House-Keeping are dealt with following the appropriate channels
* Attend meetings, appraisals and training as required. To chair any meetings as required by the C&B Manager.
* Ensure that you and the C&B team are aware of and adhere to health and safety, fire and bomb threat procedures. Report any item which causes concern to staff or clients.
* Ensure communication with the C&B Manager and the C&B team is open at all times.
* Ensure efficient and effective communication is upheld with other Heads of Departments and other departments in the hotel.
* Actively seek new ways to improve the service and product we offer through monitoring and reviewing standards continually.

Financial & Cellar Management Key Points:
* Ensure all items are processed through the POS system and charged accordingly to the correct accounts.
* Ensure that all spillage and wastage is recorded and passed onto the Head of Purchasing at month end.
* Ensure all line cleaning and cellar management procedures are adhered to.
* Ensure rotas and payroll are in line with business levels and budgetary expectations, making adjustments and taking necessary action where needed.
* Ensure time-sheets are correct, signed and completed on a weekly basis.
* Ensure purchasing of equipment and equipment maintenance are controlled and in line with budgetary requirements.

Human Resources and Training Key Points:
* Ensure that all staff are trained according to SOP manuals and current club policy.
* Work closely with the HR department to ensure that we actively recruit the best available employees for the C&B department.
* Work closely with the HR department on matters of discipline and grievance.
* Monitor closely performance levels of employees, identifying training needs and taking appropriate action where necessary.
* Comply with statutory and company health and safety policy, maintaining the safety of guest and staff welfare whilst in the hotel. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.