Applications Analyst

Job description

  Location
Kingston Upon Thames, Surrey
·  Salary
£30.89/Hour
·  Category
IT - Business/Systems Analysis
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
RBK1282

JOB TITLE: Application Analyst
LOCATION: Kingston, South West London
PAY RATE: £25 per hour PAYE / £30.89 Umbrella
DURATION: 3 months
START DATE: ASAP
IR35 STATUS: Inside

Role purpose

The Councils are focused on delivering the best possible outcomes for their communities. To do this we need staff who thrive in a networked organisation and who can provide strong leadership. The role reports directly to an Application Lead and is responsible for the provision of application support, management and development services, either directly to users of the systems or to service delivery functions. Its main purpose is to:

● Resolve incidents and requests for support from service desk, other service delivery staff and/or users

● Work with colleagues to provide responses to requests for support, eg:

○ making modifications to system parameters

○ developing work-arounds or site-specific enhancements

○ reconfiguring systems ○ changing operating procedures

○ training users or operations staff

○ producing additional documentation

○ escalating requests to systems development staff or software suppliers.

● Use application management software and tools to collect performance statistics

● Design test cases and create test scripts and supporting data. Analyse and report test activities and results in a clear and concise manner

● Follow formal procedures to plan and test proposed solutions/upgrades

● Work with users to specify, design and implement new or changed user interfaces or security profiles such as data capture forms, process workflows, web pages

● Undertake analytical activities and deliver analysis outputs in accordance with customer needs and conforming to agreed standards ● Take an active role in user meetings and assist in presenting issues and solutions both orally and in writing

● Act as a point of escalation for application queries from other teams in Digital & IT

● Ensure that all documentation is written, maintained and executed to the highest standards and acts as a champion of the Quality Management System (QMS)

● Work within the ITIL framework.

The person

In order to successfully deliver the responsibilities of the role, you will need to:

● Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment

● Demonstrate agility and adaptability in mindset and ways of working

● Work successfully with key stakeholders within and outside of the Council

● Demonstrate commitment to own personal and professional development to meet the changing demands of the role

● Demonstrate innovation and creativity

● Actively engage in positive cross organisational communications and team working

● Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task

Experience

● Experience of complex application support environments

● Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc)

● Familiar with systems supporting specific business functions or processes. Examples: social care, housing management, libraries, customer services, finance

● Familiar with testing techniques used to plan and execute software tests of application components

● Familiar with applications/processes which enable selective access to information held within some form of database or "data warehouse". Examples: Exporting data to a spreadsheet via ODBC, writing SQL statements, using Microsoft SQL Server Reporting Services or Business Objects

● An understanding of ITIL practices and an appreciation of service hand over.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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