Administrator / Customer service Advisor

Job description

  Location
Ashford, Kent
·  Salary
£9.00/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-032019-60136

Are you available immediately? do you have customer service and administration experience? Are you free on weekends as well as week days?

Adecco are proud to be working with a well known Company based in Ashford.

They are currently recruiting for a Guest experience Advisor and a Guest experience Host on a 8 week Temporary basis.

Location: Ashford

Duration: 8 Weeks - Possibility to go Permanent

Pay Rate: £9.00 per hour

Immediate start

Interviews: on Monday 8 th July 2019 and Monday 15 th July 2019

Working Hours: Hours between - 9am-8pm

Summer events/late night events

Weekend work as well as weekdays

Role 1 - Guest experience Advisor

30 hours - 4 days a week

·  Greet the guests/Clients, Directing them to the right place and answering any inquiries they may have.

·  Resolve guest issues and concerns quickly.

·  Adopt the 'Everyone Leaves Happy' culture, always taking on a positive, proactive and professional approach.

·  Promote additional products and services while meeting targets and providing a positive experience to our guest.

·  Maintain the Guest Feedback Tracker

·  Respond to social media posts

·  Ensure the job vacancy page of the website is maintained accurately with live vacancies.

·  All administration is completed accurately and in a timely manner e.g. online gift card order

·  Handle meeting room bookings and any additional requirements

·  Have flexibility in their working hours to cover the full trading hours of the Centre on a rota basis.

Role 2 - Guest experience Host

20 hours - 3 day a week

·  Meet and greet guests, Give them a memorable experience.

·  Promote our brands, ask good questions to establish what guests are looking for to recommend and inspire them to enter our stores and visit a restaurant.

·  Adopt the 'Everyone Leaves Happy' culture, always taking on a positive, proactive and professional approach.

·  Adapt and flex communication style to meet the needs of our guests; local returning regulars, first time visitors and international guests.

·  Resolve guest issues and concerns quickly. Get to the heart of the matter and make the best judgement decisions in the interest of the guest and the business.

·  Highlight customer concerns to relevant departments to prevent re occurrence and suggest ways we can continuously enhance the guest experience.

·  Promote additional products and services while meeting targets and providing a positive experience to our guests.

·  Know the latest promotions, offers, opening hours and brand changes to give the correct information to our guests.

Customer service and administration experience desired.

Please apply below!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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