· Job type
· External Reference
Office and Secretarial
*Process sales orders and other documents through the relevant company SAP system within agreed time-scales.
*Build customer relationships, have the accountability and responsibility for developing a successful long-term relationship with our customer by fully understanding their organisational, commercial and operational needs.
*Communicate the progress/plan that meets the customer's requirements, resolving issues or escalating problems within agreed timescales.
*Handling all enquiries and instructions efficiently to ascertain and meet customer's requirements.
*Organise incoming orders with a sense of urgency to ensure orders are processes by required deadlines.
*Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner.
*Pro-actively search for methods of improvement for the customer and the business.
*Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions.
*Promote a positive and responsive attitude to all customer requirements, investigating causes and proposing solutions to the organisation.
*Monitor the level of customer satisfaction at regular intervals. Ensure where necessary, corrective action is taken, root causes are determined and eliminated where possible.
*Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved.
*Operate within the bounds of the company's compliance system - continually look for improvement to systems and make recommendations.
*Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
*Good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs/Excise controls, Quality Standards and Business Acumen.
*Excellent communication skills, maintaining a professional and organised approach.
*Knowledgeable in all Microsoft applications and of SAP is highly desirable.
*Accuracy & attention to detail when working towards tight deadlines.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.