London, Greater London
Education & Childcare
· Job type
· External Reference
ADECCO PUBLIC SECTOR
Office and Secretarial
Job Title: Accommodation Assistant
Salary: �9.75 per hour
Temporary: 2 - 3 weeks
Full time: 35 hour per week
The Residential Services Division currently comprises of ten halls and a small housing complex, totalling in excess of 3000 beds. The Division employs over 100 staff and has a turnover of c�16 million. The Division's principal aim is to provide a first class service offering affordable accommodation, within a
sound financial framework, which support and enhance the learning goals of students. As part of this goal we rent our empty bedrooms during the vacation periods to commercial guests, and have conference space and a small number of bedrooms available to the public, all year round. This activity allows the
division to keep student rents at an affordable level.
The key aim of Residential services is to maintain and enhance services to the university students and vacation guests. The Residential Services office, located in the Saw Swee Hock Student Centre, is the one-stopshop for students, staff, visiting academics and vacation guests to make and maintain contact with
Residential Services. The office is responsible for services to assist applicants and students to secure accommodation during their studies at the university. The office is also responsible for selling rooms to guests during the vacation periods. Ensuring excellent customer service is provided at all times. A core focus of the role will be service improvement, with the post-holders expected to provide administration for routine and project work and other processes that the office is responsible for or develops. You will convey a positive, friendly and professional outlook about Residential Services and enjoy working
in a team.
Duties and Responsibilities
Key duties and responsibilities
� Be the first point of contact for the Residential services office for enquiries made in person, via telephone, email or letter.
� Undertake data entry to a high standard.
� Contribute to the Residential Services office commitment to provide excellent customer service.
� When required to test and provide feedback on existing and new processes for example, the accommodation application process lifecycle.
� Observe the school's duty under the Equalities Act 2010 & the Residential Life Confidentiality protocol.
� Undertake any induction, training and development necessary for the role, and actively participate with the School's performance management culture.
� Able to network with peers, especially with those who under-use Residential Services.
� To provide an efficient, accurate, professional and friendly service for Students and both confirmed and potential vacation guests in a busy customer service environment.
� To be able to explain the facilities and services on offer in appropriate detail to both internal and external customers.
� To have an excellent, up-beat, telephone manner.
� To provide general advice about the suitability of the residences for various different customers using information provided.
� To deal with queries incoming by e-mail, telephone, fax and letter and provide excellent, accurate and professional responses using templates.
� To carry out duties of the post with a full commitment to the School's policy on equal treatment irrespective of gender, disability, race or sexual orientation.
� To ensure that the information provided is accurate, consistent, clear and to a high written and oral standard, and within set service response times.
� To take ownership of problems on behalf of customers.
� Update documents, files, notes and records to standard systems.
� Work to oral instructions and/or written procedures for all processes and services.
� To escalate more complex queries to the Manager.
� To provide excellent customer service to both confirmed and potential customers.
� To undertake quick and efficient basic research on behalf of clients.
� To forward conference enquiries to the conference co-ordinators or Revenue Manager as appropriate.
Planning and Organisation
� Good time management skills and the ability to work well under supervision.
Teamwork, Liaison & Networking
� To liaise effectively with other members of the Sales and Marketing Office, and the Residential Services Office.
� To assist with other functions of the office, such as Marketing and feedback collation, as necessary.
� To network with the staff working in the residences to ensure an excellent two way flow of information.
� To liaise with other members of staff in the division and elsewhere in the school as appropriate.
� To ensure that the office is a welcoming and safe environment for staff and visitors.
� To report any problems that make it difficult for you to carry out your work effectively.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.