2nd Line Support
Bromley (Greater London)
Job description
Join our client's dynamic and thriving Financial organisation as a 2nd Line Support!
We are seeking an enthusiastic and motivated individual to join our Systems Support team. As 2nd Line Support, you will provide technical support to our internal employees, helping them with PC, applications, server, networking, and hardware issues. ️
About You:
✅ Proven skills in technical analysis and resolving issues promptly
✅ Take ownership of allocated tasks and work effectively with 1st Line Support
✅ Ability to escalate issues to 3rd Line Support when necessary
Responsibilities:
✨ Strong understanding of Microsoft operating systems, networking, and Active Directory
✨ Troubleshoot MS Office and antivirus software
✨ Analyse and fix requests from Head Office and Field staff, escalating issues when needed
✨ Configure users and build desktops/laptops
✨ Monitor backups, system logs, and anti-virus/anti-spam
✨ Provide support to 1st line and assist in project work
✨ Ensure prioritisation of daily workload and oversee stock allocation
Requirements:
Good understanding of Windows 10/11 and problem-solving skills
Exceptional telephone manner and experience in problem management
Familiarity with Helpdesk/IT Support Portal and Remote Access tools
Knowledge of PC hardware/software set-up, TCP/IP, and basic understanding of networks
Full driving licence (desirable)
Additional Perks:
✨ 28 days annual leave, plus bank holidays
✨ Life assurance, private medical with AXA, and pension
✨ Abundance of opportunities for learning new skills and career progression
Sound like a perfect fit? Apply now and be a part of their dedicated team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.