INTERNATIONAL CUSTOMER SERVICE

Descrizione dell'offerta

  Categoria professionale
Call Center / Customer Care - Operatore customer service multicanale (sms, web meeting, telefono, mail)
·  Località
Padova, Padova
·  Data inizio
01/09/2018

For a world leader in luxury apparel and accessories company Adecco Italia SPA- Padova office looking for:

EMEA Customer Service ( French Native Speaker)

Mission
Manage all customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, Email, fax, chat, web) in order to deliver customer service excellence and maximize the business opportunity.

Key Responsibilities
• Manage order flow from order acquisition to order entry in compliance with agreed trade terms
• Handle customer inquiries using different communication channels
• Information research using available resources
• Manage and solve customer complaints
• Identify and escalate priority issues
• Provide customers with product and service information
• Follow up on customer requests and queries
• Map interactions' information according to standard operating procedures
• Create new business opportunities through a proactive approach

Experience
• Work experience in a B2B customer service environment of advantage
• Experience with SAP and CRM tools of advantage

Technical Skills
• Good working knowledge of Office Package (Excel, Power Point, Word)
• Knowledge of sales principles and methods
• Knowledge of order-to-cash flows

Competencies
• Excellent verbal and written communication skills
• Passion and enthusiasm
• Curiosity and innovation
• Customer-oriented
• Problem solving
• Negotiation skills
• Focus on results
• Team player

Location
Padova

Lingue conosciute:
Francese: Parlato Ottimo - Scritto Ottimo - Comprensione Ottimo
Inglese: Parlato Ottimo - Scritto Ottimo - Comprensione Ottimo

Disponibilità oraria: Full Time