Back Office & Administration Specialist

Job description

Adecco Consultant Milano is looking for a Back Office & Administration Specialist based in Milano (Zona Nord Est) to support the growth of the italian branch of an important company working in the field of the asphalting machines.
Activities
• Monitor Parts ordering to our Distribution Centre.
• SOL administration, create new customers/users. Price list update
• Delivery time request to our Distribution Centre when no stock.
• Creation of surplus requests (in SAP) based on overstock or wrong order.
• Invoicing parts orders daily
• Support/coordinate locally in Italy when there are delivery issues, wrong address, zip code, etc.… Deliveries follow-up.
• Support dealers with technical doubts => correct parts identification
• Create and manage the “service jobs” (SJA) depending on the type of action (Warranty case, preparation, maintenance contract, external);
• Customer creation and SN linked in the internal digital tool
• Open, fill and close the warranty or contract service job.
• Invoice the service contract at the date planned in the contract.
• Order the parts needed for the claim and open the claim in the internal system.
• Warranty complete work-flow
• Prepare the homologations for Italy with the consultant (manage the list based on AMI – Aftermarket Manager Italy and plan the dates);
• Prepare the declaration of conformity signed by the company manager and send to the customer.
• Manage the CE certificates work-flow.
Requirements
• Previous Experience in a similar role
• Italian + Fluent English
• Knowledge in pack office is also mandatory for the mission.

Disponibilità oraria: Full Time