Spa Manager

Job description

Company Description

Are you a refined leader with a passion for wellness, service excellence, and commercial performance?

An exceptional opportunity exists for an experienced Spa Manager to lead a beautifully appointed spa within a prestigious 5-star resort in Noosa. This role requires a sophisticated operator who understands both the art of luxury hospitality and the science of spa profitability.

This is not a “hands-on therapist” role, it is a strategic leadership position for someone who can elevate guest experience, team culture, and financial outcomes simultaneously.

Job Description

Reporting to the Director of Spa & Wellness, you will oversee all day-to-day spa operations while driving performance, standards, and guest satisfaction.

You will be responsible for:

·  Leading, mentoring and developing a high-performing spa team
·  Driving revenue growth and achieving monthly KPIs
·  Managing rosters, labour cost control and productivity benchmarks
·  Retail strategy and sales performance
·  Maintaining Forbes / 5-star service standards
·  Guest journey oversight and service recovery
·  Stock management and supplier relationships
·  Supporting wellness programming and activations
·  Ensuring compliance, hygiene, and operational excellence

Qualifications

About You

You are:

·  An experienced Spa Manager or Assistant Spa Manager in a luxury environment
·  Commercially astute with strong financial literacy
·  Confident managing KPIs, payroll percentages, and retail conversion
·  A natural leader who builds culture, not just rosters
·  Immaculate in presentation and communication
·  Calm under pressure and solution-focused
·  Passionate about wellness, service artistry, and guest experience

Essential:

·  Minimum 3–5 years leadership experience in a premium spa
·  Strong knowledge of spa booking systems
·  Proven track record of driving revenue and retail performance

Additional Information

· 
30% discount on food and beverage at Accor properties worldwide

· 
Generous accommodation discounts across 4,500+ properties in over 110 countries

· 
Career mobility across Accor’s global brand portfolio

· 
Ongoing training and professional development opportunities

· 
A strong commitment to diversity and inclusion, with a focus on promoting diverse talent