Waiter/Waitress (Pool & Beach Outlet)

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Greets guests and presents them with the menu.
·  Informs guests about the special items for the day and menu changes if any.
·  Suggest food and beverages to the guest and also try to upsell.
·  Take food and beverage orders from the guest on the order taking pads
·  Obtaining revenues, issuing receipts, accepting payments, returning the change.
·  Performing basic cleaning tasks as needed or directed by supervisor.
·  Filling in for absent staff as needed in any of the F&B department within the hotel.
·  Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
·  Communicate to the guest and provide assistance with their queries.
·  Work as a team to get all the job tasks completed in any given time.
·  Observes guests and ensure their satisfaction with the food and service.
·  Promptly respond to the guest with any additional request.
·  Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
·  Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
·  Properly open and pour wine at the tableside.
·  Adhere to grooming and appearance standards consistently.
·  Understands and can communicate products and services available at the resort.
·  Must have some familiarity with basic cooking knowledge.
·  Help other areas of the restaurant such as answering telephones and completing financial transactions.
·  Print closing report and drop the cash with the front office / accounts department.
·  Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
·  Close the shift on the POS terminal.
·  Other tasks that are assigned

Qualifications

·  Excellent reading, writing and oral proficiency in English
·  Experienced in all aspects of restaurants service
·  Must be well-presented and professionally groomed at all times
·  Excellent leader and trainer with strong interpersonal skills and attention to detail
·  Should have pleasing personality.
·  Excellent guest service skill.
·  Good knowledge of food and beverage service.
·  Able to stand for long hours and work in the heat the whole shift, as this role will be based in our Pool & Beach
·  Passion for guest service