Waiter/Waitress - Fairmont

Job description

Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Job Summary: The Waiter/Waitress will provide excellent service to guests in our dining establishments, ensuring a memorable dining experience. This role requires a strong understanding of menu offerings, excellent communication skills, and the ability to handle various guest requests and situations with professionalism and efficiency.

Key Responsibilities:

· 
Guest Service:

·  Greet and seat guests in a friendly and welcoming manner, providing menu recommendations and answering any questions about food and beverages.
·  Take accurate food and beverage orders and relay them to the kitchen and bar staff efficiently.
·  Serve food and beverages to guests, ensuring timely delivery and attention to presentation and quality.
· 
Operational Duties:

·  Set up and maintain dining areas, including tables, chairs, and service stations, ensuring cleanliness and organization.
·  Handle guest requests and complaints promptly and professionally, aiming to resolve issues to the guest’s satisfaction.
·  Process payments, including handling cash and credit card transactions, and provide accurate change or receipts.
· 
Team Collaboration:

·  Work closely with kitchen and bar staff to ensure seamless service and communication.
·  Assist in training new staff members as needed, providing support and guidance to ensure they understand service standards and procedures.
·  Collaborate with colleagues to maintain a positive and efficient work environment.
· 
Hygiene and Safety:

·  Adhere to health and safety regulations, including proper food handling, sanitation, and personal hygiene practices.
·  Ensure that all equipment and utensils are clean and in good working condition.
· 
Upselling and Recommendations:

·  Suggest and upsell menu items, including specials and promotions, to enhance the dining experience and increase sales.
·  Stay informed about the menu, including ingredients, preparation methods, and potential allergens, to provide accurate information to guests.

Qualifications

Qualifications:

· 
Education and Experience:

·  Previous experience as a waiter/waitress or in a similar customer service role is preferred.
·  Knowledge of food and beverage service, including wine and cocktail offerings, is an advantage.
· 
Skills and Competencies:

·  Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
·  Strong organizational skills and the ability to multitask in a fast-paced environment.
·  Professional demeanor with a focus on providing exceptional guest service.
· 
Personal Attributes:

·  Friendly, approachable, and attentive with a positive attitude and strong work ethic.
·  Ability to work flexible hours, including evenings, weekends, and holidays.
·  A willingness to learn and adapt to new procedures and standards.