Waiter / Waitress

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To provide a courteous, professional, efficient and flexible service at all times, following the hotel F&B operation standards manual.
·  To undertake any reasonable tasks and secondary duties as assigned by your direct supervisor of the day.
·  To perform opening and closing procedures established for the respective outlet as assigned.
·  To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
·  To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
·  To ensure that the respective outlet and surrounding area are kept clean and organized at all times.
·  To handle guest enquiries in a courteous and efficient manner.
·  To establish a rapport with guests maintaining good customer relationship.
·  To monitor operating supplies and reduce spoilage and wastage.
·  To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests.
·  To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
·  To be entirely flexible and adapt to rotate within the different sub sections of the F&B Department or any other Department of the hotel as assigned.
·  To carry out any other reasonable duties as assigned by the Head Waiter / Assistant Manager and supervisor.