Waiter

Job description

Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:  

· 
Sets up and tears down service stations  

· 
Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 

· 
Provides service within Fairmont and Hotel Standards 

· 
Fosters a welcoming culture 

· 
Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 

· 
Cash Handling 

· 
Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings 

· 
Tailors Service flow to the diner’s needs 

· 
Review daily reports, arrival, VIP, group following up on action items 

· 
Aware of all business within hotel on a daily basis and able to guide guests accordingly 

· 
Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 

· 
Attend to all guest requests, being constantly aware of anticipating guests needs. 

· 
Ensure smooth running of each table. 

· 
Help to ensure the smooth running of all guests requirements and needs on each table. 

· 
Clear away any used crockery, cutlery etc. 

· 
On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests. 

Qualifications

 

· 
Minimum 1 year experience in Food and Beverage preferably at a luxury property

· 
An operational knowledge and proficiency in Point-of-Sale System an asset 

· 
Excellent written/verbal communication and interpersonal skills  

· 
Strong guest service orientation 

· 
Able to balance a variety of conflicting priorities while providing guest service 

 

Additional Information

Physical Aspects of Position (include but are not limited to):

·  Frequent standing and walking throughout shift