WAITER

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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·  To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
·  To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
·  To carry out any other reasonable duties and responsibilities as assigned.
·  To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
·  To perform opening and closing procedures established for the place of work as assigned.
·  To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
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·  To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
·  To ensure that the place of work and surrounding area is kept clean and organized at all times.
·  To handle guest enquiries in a courteous and efficient manner.
·  To establish a rapport with guests maintaining good customer relationship.
·  To monitor operating supplies and reduce spoilage and wastage.
·  To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
·  To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
·  To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
·  To provide friendly, courteous and professional service at all times.
·  To maintain good working relationships with colleagues and all other departments.
·  To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
·  To comply with local legislation as required.
·  To respond to any changes in the department as dictated by the needs of the hotel.
·  To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
·  To attend training and meetings as and when required.

Qualifications

Diploma or degree in vocational hospitality, fresher or 1year experience in 4-5 star hotel.