Telephone Operator - Pullman Chennai Anna Salai

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

·  Answer and route all incoming and outgoing calls in a prompt, professional, and courteous manner, ensuring that the hotel’s communication standards are upheld.  
·  Respond to guest questions and requests regarding hotel services, facilities, and local attractions, or direct them to the appropriate department for further assistance.  
·  Act as a liaison between departments to relay guest requests (e.g., housekeeping, maintenance, or food & beverage) and ensure prompt service.  
·  Address guest concerns and complaints promptly, implementing effective service recovery strategies.
·  Actively listen to guest feedback over the phone and relay it to the relevant departments for service improvement, ensuring that guest satisfaction is continuously enhanced. 

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities