Telecommunications Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Receive each guest call in a professional and friendly manner. 

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Maintain effective communication with all related department to ensure smooth service delivery. 

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Handle every query in a polite and courteous manner and exceed guest expectations. 

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Ensure guests are greeted by name upon calling as per Rixos Standards. 

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Maintain an up to date knowledge of the hotel and local services. 

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Maintain an awareness of guest profile through the fidelio guest profile system. 

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Complete management's long distance call vouchers and record them on the traffic sheet. 

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Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. 

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Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls 

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Take messages for guests and management as per the required standard 

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Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person. 

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Be aware at all times of the whereabouts of the managers and where to contact them. 

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Monitor the logs of long distance calls, faxes and messages. 

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Co-ordinate communication within the hotel in the event of an emergency. 

· 
Be fully aware of the Rixelence for the day 

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Proper grooming at all times 

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Attend training classes as per schedule 

· 
Show fullest cooperation and respect within the team and other departments  

· 
Is aware of the daily activities and has product knowledge of all the hotel facilities 

Qualifications

University Degree in any field. Minimum 1 year in a similar role. 

Additional Information