Telecommunications Agent

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As a Telecommunications Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection , you will manage all guest and internal communications through the hotel’s PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO/ brand identity.

Key Responsibilities:

·  Operate the hotel’s PBX system efficiently, managing incoming and outgoing calls.
·  Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions.
·  Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction.
·  Record, deliver, and follow up on guest messages accurately and in a timely manner.
·  Assist with wake-up calls, conference call setups, and other communication requests from guests.
·  Maintain confidentiality of guest information and ensure secure handling of messages and calls.
·  Monitor and report any technical issues with the telecommunications system to management or the IT department.
·  Coordinate with front office, housekeeping, F&B, and other departments to ensure timely response to guest requests.
·  Maintain accurate records of calls, messages, and requests as per hotel standards.
·  Uphold professional appearance, grooming, and SO/ brand service standards at all times.
·  Follow health, safety, and hygiene policies while performing all duties.
·  Assist with administrative or support tasks within the Front Office or Telecommunications department as needed.

Qualifications

·  Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred.
·  Excellent communication and telephone etiquette skills.
·  Strong interpersonal and customer service skills with a guest-focused approach.
·  Ability to multitask and work efficiently in a fast-paced environment.
·  Basic knowledge of hotel operations and internal communication procedures.
·  Professional appearance, confident demeanor, and alignment with SO/ brand identity.
·  Fluency in English; additional languages are an advantage.
·  Attention to detail, accuracy, and ability to handle confidential information.
·  Flexible to work shifts, including weekends and holidays.

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.