Team Leader Security

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

1. Knowledge and Ability

 

 

·   Provide effective support to the team to enable them to provide a range of effective and efficient services.

 

·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.

 

·  Ensure that the team has been trained for all safety provisions.

 

·  Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

 

·  Motivate and develop staff to ensure smooth functioning of the department.
·  Assist the Asst. Manager Security to submit Annual Security Operations & Capital budgets to the Director of Rooms.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
·  Ensure that the team has been trained for all safety provisions.

 

 

2. Service

 

 

·  Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
·  Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
·  Treat every employee with respect and make them feel valued
·  Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
·  Go extra mile to make sure every guest needs are not just met, but exceeded.
·  Assist and support team members and other departments in order to ensure a smooth operation
·  Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
·  Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
·  Never fail the Top 5 Service Excellence
·  Look at me
·  Smile at me
·  Talk to me
·  Listen to me
·  Thank me

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Operations

·  Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.

 

·  Constant supervision of the team members.

 

·  Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.

 

·  Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

 

·  Ensure to offer special protection to VIPs and Government Dignitaries

 

·  Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
·  Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.
·  Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.

 

·  Ensure to abide by the mission statement of the hotel.

 

4. Leadership

·  Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
·  Attend all briefings, meetings and trainings as assigned by management.
·  Perform other reasonable duties assigned by the assigned by the Management

5.Values

 

·  Authenticity
·  Humility
·  Excellence
·  Generosity
·  Graciousness
·  Stewardship