Team Leader - Housekeeping

Job description

Job Description

·  JOB PURPOSE
·  Responsible for supervising the daily operations and managing the work of associates.
·  Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.
·  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
·  Responsible for maintaining assigned area clean and defect free as per LRA standards.
·  Empowered to take operational decisions related to guest handling and team handling.
·  KEY OPERATIONAL RESPONSIBILITIES

Financial- 

·  To ensure that weekly store is withdrawn as per the budget.
·  To ensure stock in pantry is maintained as per the par.

Operational-

·  Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms.
·  To ensure that occupied rooms are serviced as per guest movement
·  To ensure departure rooms are serviced based on the arrival time of the next guest.
·  To ensure maintenance checks and corrections are done and plan preventive maintenance.
·  Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
·  Also check that equipments are given proper care and maintenance while being used. 
·  Adopts the established procedure for lost and found articles.
·  Ensures adherence to environmental procedures.
·  Co-ordinates single point entry.
·  Conducts training as an ongoing process.
·  Conducts regular and timely inventories.
·  Maintains a record of all assets in the area of responsibility.
·  Generates monthly reports.
·  Ensure proper handover /communication between various shifts.
·  Responsible for key control and issue.
·  Ensures that all guest complaints and requests are dealt promptly and efficiently.

Business plan /Analysis

·  Analyzing all guest complaints and feedbacks.
·  Should be aware of companies business plan
·  Should be aware of hotels financials

Team Management

·  Ensures maximum efficiency of the staff working under him/her.
·  Coordinates the movements of contractors within the hotel.
·  Establish staff requirements for a shift, based on the need.
·  Grooming checks.
·  Organize team motivational activities
·  To meet team on one on one basis regularly.

General Duty

·  To maintain good working relations with front office and uniformed services.
·  Should have a quick response in handling of emergency situations.
·  To have a complete knowledge of facilities available in-house.
·  Must be thorough on fire and safety procedures.
·  To have high level of administrative accuracy.
·  Assists in filing and updating of records.
·  Adheres to hygiene standards.
·  Ensures that personal grooming is adhered as per standards.