Team Leader -Housekeeping

Job description

Job Description

·  Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to Housekeeper Manager in order to improve departmental standards/productivity and ensures implementation of the same.
·  Ensures cleanliness and hygiene standards in all areas of the hotel.
·  Ensures adherence to company and hotel policies by all departmental employees.
·  Plans the organization of work within the department, including assignments, time schedules and vacations.
·  Ensures all relevant documentation and records
 are updated and complete.
·  Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction.
·  Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

People Management

·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that the team has been trained for all safety provisions.
·  Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
·  Conduct on-going training and coach all the employees and ensure to maintain records.
·  Conduct briefing for Housekeeping Attendants.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Guides and advises Housekeeping Manager on key performance indicators of employees in the department and ensures measurement of the same.
·  Ensures adherence to company and hotel policies by all departmental employees.

 

Operational Management

Administration:

·  Daily closing stock of mini bar store.
·  Prepare store requisitions and draw items for general store.
·  To update pending maintenance list.
·  To monitor the performance of desk.
·  Responsible for the operation of department in the absence of the Housekeeping Manager.
·  Maintain the housekeeping store and stock record by constant updating of receipts and issues.
·  To ensure items are ordered before they reach the defined reorder level.
·  Responsible for the periodical physical Inventory of items in store and circulation  Uniform, linen, guest supplies, cleaning supplies, Operational equipment and capital equipment.

Linen and uniform room:

·  Routine check on the condition of the linen and uniform and the quality of processing.
·  Assign job to tailor.
·  Inventory control of linen and uniform by conducting month end inventory
·  Quality audit – replacing worn out items with new ones from store, and regular discards.
·  Issue of uniforms for new staff.
·  Strictly adhere to exchange procedure and loan procedures.
·  Submit required reports to Housekeeping.
·  Ensure laundry, linen and uniform room are pest free.
·  Ensures all maintenance are reported on time to engineering department and timely action is taken.

Guest floors:

·  Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys.
·  Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them.
·  Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms.
·  To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance Programme.
·  Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction.
·  Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc.
·  Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff.
·  Reporting defects in all areas and regular follow up with engineering department on pending maintenance.
·  Reporting irregularities on the floor to Housekeeping Manager – Occupancy reports, damages, missing items, Lost and found properties of guests.
·  Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to HK Manager in order to improve departmental standards/productivity and ensures implementation of the same.

Public area:

·  Detailed checking of public area.
·  Follow thorough cleaning schedule strictly.
·  Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same.
·  Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff.
·  To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with HK Manager.

Staff training:

·  Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training.
·  Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality.
·  Ensures career development and succession planning for subordinates.
·  Review the performance of direct subordinates and determine their development needs by using the appraisal system.
·  Counsel subordinates in work related matters.
·  Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates.
·  Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements.

Hygiene / Personal safety / Environment:

·  Ensures that the workplace and storage areas remain clean and tidy.
·  Respects the instructions and safety guidelines for the equipment (s)he uses.
·  Applies the hotel's security regulations (in case of fire etc).
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

Qualifications

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management