Team leader - Front office

Job description

Company Description

Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature residences.We’re all about design, functionality and intuitive experiences. We make everything easy so guests can switch effortlessly between work, leisure and family time. After your inspiring meeting, spend time well with the kids in our lively Social Hubs.

Job Description

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of  the hotel  should be brought to the attention of the Management.

Qualifications

 

Degree in hospitality with previous experiences in the Front Office Department within a hotel.

Additional Information

 

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.