Team Leader - F&B Service

Job description

Company Description

Step into a magical world of joy and laughter at Novotel Imagica Khopoli, a one-of-a-kind resort with Premium facilities, located next to India's most exciting amusement park, Imagica Theme Park. It's a place where the imagination reigns and fun is the number one priority. For a family holiday, a business event, a romantic getaway or a wedding as soon as you arrive, you are swept into a whirlwind of excitement and activities. Featuring 287 rooms, 4 F&B outlets and a large pillar less ballroom .

Job Description

• Organizes the work and number of personnel according to level of activity.
• Shares the responsibility for meeting the department's targets with his/her superior.
• Takes part in inventories and manages stocks under his/her responsibility.
• Analyses results and implements corrective actions as necessary.

·  KEY OPERATIONAL RESPONSIBILITIES

Financial

·  Assist F&B management with achieving financial targets
·  Supervises the team's sales attributes
·  Offers suggestions and advice to guests regarding the different services available
·  Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
·  Increases revenue for the point of sale through additional sales techniques
·  Helps the point of sale attain profitable results
·  Helps increase guest loyalty through quality of service

Operational

·  Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
·   Helps employees improve their skills and provide support for career development.
·   Manages the team on shift basis.
·   Ensures guest satisfaction, quality and high standards of service for customers.
 

Team Management

·  Evolves working methods in line with brand philosophy
·  Respects labor laws, particularly when preparing work schedules
·  Integrates, trains and manages personnel
·  Ensures his/her staff are well presented (clothing, personal hygiene etc.)
·  Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)

General Duty

·  Is attentive to guests' requests and meets them
·  Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
·  Respects the instructions and safety guidelines for the equipment/s  used
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Assist other departments wherever necessary and maintain good working relationships

Inter – Personnel Traits

·  Committed to delivering high levels of customer service
·  Positive attitude
·  Good communication skills
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams
·  Resilience

Qualifications

·  Degree /Diploma in Hotel Management 
·  Relevant experience in F&B and supervising a team

Additional Information

·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;
·  And the propensity to recognize and acknowledge other peoples’ ideas.