Switchboard Operator / Telephonist

Job description

Key tasks

As a Switchboard Operator will be answer the telephone using the hotel's in-house computer system and respond accordingly to external and internal guest queries. You will be expected to work closely with other departments such as Front Office, Housekeeping, Security, Reservations, Security, and Human Resources.

Duties and Responsibilities of the Switchboard Operator

- Outstanding customer care at all times
- Ensure that all telephone calls are answered courteously and efficiently, within the company brand standards
- To take messages for guests and management ensuring that they are accurate, clear and delivered promptly
- To report and log all maintenance faults which occur on the Hotel's switchboard and telephone system
- To handle emergency calls immediately, ensuring that comprehensive and accurate information is relayed
- Maintaining all equipment and work areas
- To ensure the handover of undelivered messages or outstanding matters to the next person on duty
- To ensure that lines are open, closed and charged correctly for all function rooms on a daily basis

Skills & Experience required by the Switchboard Operator

- Previous high volume hotel front office experience is preferable
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- A smart and professional appearance
- A positive attitude and excellent communication skills
- Experience of working as part of a winning team
- Ability to remain calm whilst under pressure
- Computer literacy

If you feel you have the skills and experience required to become our Switchboard Operator, please click apply now. We’d love to hear from you!

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

·  Fidélio
·  Opéra