Studio F - Sales/Operations Coordinator

Job description

Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

·  Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
·  Free meals at our on-site employee restaurant
·  Learning programs through our Academies designed to sharpen your skills
·  Great Medical and Dental benefits, 401K, Direct Deposit etc.
·  Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

We are seeking a proactive and detail-oriented Operations Coordinator to support the planning and execution of corporate events, incentive travel programs, and group experiences. This role is vital to the accounting processes of the department as well as vendor coordination and administrative support across a wide range of destination services. The ideal candidate thrives in a fast-paced environment, is passionate about hospitality and logistics, and enjoys working behind the scenes to make memorable experiences happen. 

Reporting to the Director of Studio F.  Responsibilities and essential job functions include but are not limited to the following:  

·  Administrative & Operational Support 
·  Enter group programs and support budgeting and invoice tracking by compiling vendor costs and expense reports. 
·  Assist with pre-program finances including collecting and completing new vendor forms, creating purchase orders, and doing deposits and check requests for necessary vendors. 
·  Assist with post-program wrap-up including vendor payments, feedback collection, and reconciliation reports. 
·  Identify opportunities for improvement and ways to increase profit margins. 
·  Sales Support 
·  Assist the sales team in responding to RFPs (Requests for Proposals) and preparing customized client proposals and presentations. 
·  Coordinate with vendors, venues, and internal departments to gather accurate and up-to-date pricing and availability information. 
·  Program Coordination 
·  Confirm vendor and venue bookings and serve as liaison for all updates to group and vendor contracts. 
·  Vendor & Supplier Management 
·  Communicate with local vendors, venues, and transportation providers to confirm services. 
·  Track vendor contracts, insurance documents, payment terms, and deliverables. 
·  Client & Guest Support 
·  Assist Program Managers in ensuring exceptional client experience throughout the planning and execution process. 
·  Provide on-site coordination support as needed during programs, including activity check-ins, and troubleshooting. 

Qualifications

·  2+ years of experience in event coordination, hospitality, travel, or logistics (DMC or tourism experience a plus). 
·  Strong organizational and problem-solving skills with a keen attention to detail. 
·  Excellent written and verbal communication skills. 
·  Proficiency in Microsoft Office Suite, Teams, OneDrive, and project management tools. 
·  Must be available to work flexible hours, including some evenings and weekends based on event schedules.
·  3–5 years of hands-on experience in Destination Management and Event Operations, preferably with exposure to complex, multi-day programs and large-scale group logistics. 
·  In-depth knowledge of the Phoenix area and local vendor landscape is highly preferred. 
·  Proven ability to work confidently in a logistics-focused role, including the movement of people, transportation coordination, equipment delivery, and time-sensitive operations. 
·  Comfortable working in dynamic environments, able to pivot roles and responsibilities fluidly based on changing program needs and business levels. 
·  Skilled in creative problem-solving, able to adapt quickly and offer client-centric solutions while maintaining compliance with resort or venue policies and standards. 
·  Strong interpersonal, organizational, and communication skills, with the ability to collaborate effectively with clients, suppliers, internal teams, and hotel partners. 
·  Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and operational software relevant to DMC workflows.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS