Food & Beverage Reservations Manager

Job description

Company Description

We are looking for a Food & Beverage Reservations Manager  to join the re-opening of the famed  Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Job Description

Under the general guidance of Hotel Manager and the Director of Food & Beverage, the Food & Beverage Reservations Manager is responsible for overseeing the daily operations of the reception and reservations for Membership Club and all restaurants, along with managing the Membership reservations and all Social Media responses. The Food & Beverage Reservations Manager leads by example to ensure the smooth execution of all reservations and guest interactions, while maintaining high service standards. This role works closely with all departments to ensure a seamless and memorable guest experience, fostering professional relationships to encourage guest loyalty and satisfaction. 

YOUR KEY RESPONSIBILITIES:  

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Ensure full adherence to all F&B policies, grooming standards, hygiene protocols, and training requirements across all F&B outlets. 

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Oversee daily operations of reception and reservations, ensuring effective task delegation, team punctuality, and completion of all duties. 

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Monitor and manage reservations using Sevens Rooms, and any additional systems that are required to optimize table layouts, confirm bookings, and prepare special request forms for service teams and answering guest online comments.  

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Liaise closely with department heads to coordinate service, conduct daily briefings, and communicate key updates including cover forecasts, VIP guests, and weather conditions. 

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Provide leadership, support, and guidance to the hostess and reservations team, addressing concerns, motivating staff, and maintaining high service standards. 

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Ensure seamless guest arrival and departure processes, including greeting, check-in, table escorting, waitlist management, and handling guest inquiries professionally. 

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Collaborate with Guest Relations to manage VIP experiences and escalate unresolved guest issues for prompt resolution. 

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Maintain operational efficiency by monitoring floor readiness, communication between entrances and valet, and managing guest service equipment such as cloakroom and charging stations. 

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Review daily emails and calls related to bookings, update guest profiles post-service, and ensure proper follow-up on special requests and guest feedback. 

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Complete required reports and documentation, including incident reports, service logs, closing checklists, and lost and found procedures. 

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Any other reasonable duties as assigned by the supervisor or manager. 

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We recognize we are in the hospitality industry and that may require us to provide lateral service.  

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 We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. 

ADDITIONAL RESPONSIBILITIES: 

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Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. 

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Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.  

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Remain calm and alert, especially during emergency situations. 

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Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.  

Qualifications

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High school diploma or equivalent education required; Bachelor's degree preferred 

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Minimum 3-5 years in a leadership role, preferably within upscale or luxury F&B operations 

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Proficient in computer systems including Microsoft Excel, spreadsheets, and Seven Rooms reservation system 

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Strong knowledge of property management systems such as Opera, SynXis.  

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Strong verbal and written communication skills in English 

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Must be able to stand or walk a minimum eight-hour shift. 

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Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. 

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Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. 

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Ability to push 20lbs+ consistently. 

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Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. 

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Additional language ability preferred. 

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All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. 

Additional Information

All your information will be kept confidential according to EEO guidelines.