Starbucks Supervisor

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Engaging Guest Relations Management

·  Anticipate and respond to guests’ needs with enthusiasm, ensuring positive interactions and a welcoming atmosphere at Starbucks. Handle complaints effectively to foster guest satisfaction and loyalty.

Colleague Engagement and Support

·  Create a positive work environment by actively engaging with team members, encouraging collaboration, and promoting a sense of belonging. Conduct uplifting pre-shift meetings and provide ongoing support to enhance team morale.

Vibrant Operational Oversight

·  Maintain comprehensive knowledge of Starbucks menu items and service procedures while ensuring compliance with health and safety regulations. Promote cleanliness and organization in work areas to support an energetic workplace.

Compliance with Hotel Policies

·  Ensure all staff adhere to hotel policies regarding attendance, grooming, and appearance, fostering a professional and respectful environment. Monitor compliance to maintain high standards.

Collaborative Inventory and Supplies Management

·  Conduct inventory checks, establish par levels for supplies, and oversee ordering processes. Ensure storage areas are organized and clean, contributing to a seamless operation and team efficiency.

Customer-Focused Financial Accountability

·  Uphold compliance with Starbucks cashiering and accounting procedures. Manage manual checks, run closing reports, and submit payroll records accurately, always prioritizing exceptional customer service and teamwork.

Qualifications

1. Education

·  High school diploma or equivalent vocational training certificate.

2. Age Requirement

·  Must be at least 18 years old.

3. Experience

·  Minimum of 2 years of experience as a Barista.

4. Certifications

·  Food handling certificate required.
·  Advanced Store Training certification from District Manager.
·  Certified Barista Trainer certification.

5. Knowledge and Skills

·  Familiarity with various drink recipes and beverage service standards, as well as food offerings at Starbucks.
·  Strong fluency in English, both verbal and written.
·  Ability to communicate clearly and legibly.
·  Proficient in basic arithmetic.

6. Cost Control Awareness

·  Understanding of food/beverage and labor cost controls.

7. Personal Attributes

·  Positive outlook and high energy in the workplace.
·  Flexible and adaptable to changing situations and tasks.
·  Commitment to continuous improvement and personal development.
·  Attention to detail, speed, and accuracy in job functions.
·  Strong organizational and prioritization skills.
·  Ability to think clearly, remain calm, and resolve problems with sound judgment.
·  Capability to follow directions thoroughly and understand guests' service needs.
·  Team-oriented mindset with the ability to work cohesively with co-workers.
·  Ability to work independently with minimal supervision.
·  Commitment to maintaining confidentiality of guest information and sensitive hotel data.
·  Ability to identify departmental training needs and provide appropriate training.
·  Experience in directing staff performance and following up on necessary corrections.

Additional Information

What’s in it for You?

· 
Generous Paid Time Off : Enjoy a healthy work-life balance with our paid time off policy.

· 
Comprehensive Health Coverage : Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

· 
401K Plan : Secure your future with our competitive 401K retirement savings plan.

· 
Complimentary Shift Meal : Savor delicious meals on us during your shifts!

· 
Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

· 
Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth.

· 
Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

· 
Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.