Spa Therapist

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
·  Escort all guests to changing rooms, retail/relaxation area or next appointment.
·  Greet all arriving and departing guests in treatment areas by name.
·  Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
·  Advise all incoming guests of treatment procedures, special instructions and billing information.
·  Communicate guest request preferences to relevant departments and co-workers.
·  Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
·  Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
·  Accommodate VIP guest preferences.
·  Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
·  Maintain the confidentiality policy for all guests and Heartists.
·  Maintain guest history files.