Spa Therapist

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Jobs & Responsibilities-

·  Cooperate with the other therapists and the reception in the formulation of plans for projects.
·  Be on time for appointments and thoroughly review appointments after completing each service and shift.
·  Maintain inventory of supplies for the operation of the treatment rooms.
·  Maintain accurate records as required by hotel and government regulations
·  Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
·  Perform all spa treatments on members and Guests using safe and professional techniques.
·  Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
·  Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
·  Maintain a neat and orderly work area consistent with the high standards of the facility.
·  Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
·  Assist in the co‑ordination of spa treatments with other spa programs.
·  Report dysfunctional equipment to Spa & Wellness Manager
·  Maintain a spa database for ongoing guest communication.
·  Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
·  Tour prospective spa Guests.
·  Promote all hotel and spa packages and promotions.
·  Recognise arrivals of all VIP guests arriving in both the spa and hotel
·  Ensure the facility is in peak condition at all times (operations and cleanliness).
·  Carry out any other duties and responsibilities as assigned
·  Follow up all list & documents that must be updated daily.
·  Report any maintenance requirements of the recreation areas.
·  Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
·  Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
·  Report any security concerns to the hotel management relating to guest safety.

 

Qualifications

·  Minimum of 2 years experience as a Spa Therapist.
·  Spa Certification course or equivalent degree holder

Additional Information

·  Oral and written fluency in English