Spa Supervisor

Job description

Job Description

The Spa Supervisor at Fairmont Doha plays a key role in supporting the Spa & Wellness leadership team in ensuring the smooth day-to-day operation of the spa. This role ensures guests receive a world-class spa experience aligned with the brand’s luxurious standards while leading and inspiring a team of wellness professionals in delivering authentic, personalized service.

Key Responsibilities

Guest Experience:

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Welcome and assist guests throughout their spa journey, ensuring a memorable and seamless experience.

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Maintain detailed knowledge of spa treatments, services, and retail offerings to guide guest choices.

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Manage guest feedback, concerns, or special requests with professionalism, empathy, and discretion.

Operational Oversight:

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Oversee daily operations of the spa including therapist and receptionist scheduling, room readiness, and inventory levels.

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Support implementation of standards, procedures, and protocols in line with Fairmont Spa guidelines.

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Ensure cleanliness, maintenance, and ambience of the spa environment meet five-star luxury standards.

Team Leadership:

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Supervise, train, and motivate spa therapists, attendants, and receptionists to ensure high service delivery and operational efficiency.

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Conduct regular briefings and support ongoing development and wellness training for all team members.

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Foster a positive team culture that reflects Fairmont's values of empathy, excellence, and innovation.

Sales & Revenue:

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Promote retail and treatment sales through team coaching and upselling strategies.

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Monitor daily revenues and support the Spa Manager in meeting monthly sales and performance targets.

Health, Safety & Hygiene:

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Ensure adherence to hygiene, health, and safety regulations across all spa areas.

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Support the proper handling of chemicals, equipment, and guest information.

Qualifications

Qualifications & Skills

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Diploma or certification in Spa Therapy, Wellness, or Hospitality.

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Minimum 2–3 years of experience in a supervisory role within a luxury spa or wellness setting.

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Knowledge of spa booking systems (e.g., Book4Time or similar) and Microsoft Office Suite.

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Exceptional communication skills in English; knowledge of Arabic or other languages is an advantage.

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Strong leadership presence, guest-oriented mindset, and a passion for wellness and holistic experiences.

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Flexibility to work varied hours including weekends and public holidays.