SPA Receptionist - Russian Speaker

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm.

·  Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels
·  Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail
·  Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience
·  Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation
·  Proactively follow up on provisional bookings to confirm reservations and maximize occupancy
·  Support the spa reception team to ensure consistent, high-quality customer service throughout all operations
·  Coordinate scheduling and communicate treatment details to spa therapists and staff members
·  Handle customer concerns and complaints with empathy and resolve issues efficiently
·  Manage spa inventory records and assist with administrative tasks as needed
·  Assist with spa treatments when required to support team operations
·  Work collaboratively with hotel partners and external agents to facilitate group bookings and special events

Qualifications

·  Previous experience in a spa, wellness, or hospitality reception role is advantageous
·  Background or knowledge in beauty or wellness treatments is preferred
·  Excellent interpersonal and communication skills, both written and verbal
·  Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines
·  Proficiency with computer systems, booking software, and Microsoft Office applications
·  Ability to remain calm and professional while working under pressure
·  Exceptional customer service orientation with a genuine passion for guest satisfaction
·  Strong time management and prioritization skills
·  Problem-solving mindset with the ability to make decisive decisions
·  Flexibility to work weekends and adapt to changing schedules as part of the rotation
·  Professional appearance and demeanor
·  Must speak Russian language
·  Ability to work collaboratively within a team environment
·  Valid work authorization for the United Arab Emirates