Spa Receptionist

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Consistently offer professional, friendly and engaging service
·  Assist in the all operations of the Spa and to have knowledge of all Spa menu
·  Assist guest with the use of sauna, steam, day pass and spa facilities etc.
·  Assist guests with product information and retail sales
·  Provide guest information relating to spa menu and special offers
·  Maintain stock levels and ensure all products are displayed as per standards
·  Follow departmental policies and procedures
·  Follow all safety and sanitation policies
·  Reports any problems or questions to Supervisor
·  Attends pre-shift briefings and handover to Supervisor/colleague at end of shift.
·  Clean and tidy the areas when necessary
·  To report any equipment malfunctioning.
·  To report anything which may be a Health & Safety hazard
·  Other duties as assigned

Qualifications

·  Previous Spa or Hospitality experience preferred
·  Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa
·  Strong administrative skills including Excel Spreadsheets
·  Book4Time experience mandatory
·  CPR and First Aid certification preferred
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to focus attention on guest needs, remaining calm and courteous at all times