Spa Receptionist

Job description

Job Description

As a Spa Receptionist, you will serve as the primary point of contact for our clients, setting the tone for a welcoming and serene experience from the moment they enter our facility. Your responsibilities will encompass managing bookings, addressing client inquiries, and ensuring the efficient execution of daily operations to optimize the overall guest experience. This role demands a high level of professionalism in greeting clients, disseminating information on services and products, and addressing any client needs or queries. Additional responsibilities include managing reservations, confirming appointments, and providing guidance to clients. You will also play a pivotal role in overseeing the spa’s operational flow, from coordinating treatment schedules to maintaining inventory levels.

• Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanour.

• Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.

• Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.

• Ensure the reception area is meticulously maintained, contributing to an optimal client experience.

• Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.

• Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.

• Proactively address and resolve client concerns or issues, ensuring a positive resolution in line with company standards.

• Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.

• Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.

• Drive upsell opportunities in the lobby and pool areas.

• Role involves extended periods of standing and walking.

• Has a passion for engaging with clients and brings a unique, dynamic personality to the role.

Qualifications

Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.

• Strong communication and interpersonal skills, with the ability to engage effectively with clients.

• Proficiency in Microsoft Office Suite and standard office equipment.

• Fluency in English is required; proficiency in additional languages is an asset.