Spa Receptionist

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.

Key Responsibilities:

Guest Service:

·  Greet and welcome guests with a friendly and professional demeanor.
·  Provide information about spa services, treatments, and wellness programs.
·  Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.

Reservations & Scheduling:

·  Manage spa appointments and reservations using our booking system.
·  Coordinate with spa therapists and other team members to ensure efficient scheduling.
·  Handle changes or cancellations to bookings while accommodating guest needs.

Administrative Duties:

·  Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
·  Process payments and manage cash handling accurately.
·  Maintain an organized and clean reception area, including managing spa brochures and promotional materials.

Guest Experience:

·  Address guest requests, concerns, and feedback promptly and professionally.
·  Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
·  Ensure that all guest interactions are handled with the utmost respect and confidentiality.

Spa Product & Service Knowledge:

·  Stay informed about the spa’s services, treatments, and retail products.
·  Promote spa products and upsell treatments or packages as appropriate.
·  Provide recommendations based on guest preferences and needs.

Team Collaboration:

·  Work closely with spa therapists and management to ensure smooth daily operations.
·  Assist with any special events or promotions organized by the spa.
·  Contribute to a positive and collaborative team environment.

Compliance & Safety:

·  Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
·  Ensure the privacy and confidentiality of guest information at all times.

Qualifications

·  High school diploma or equivalent required; additional education in hospitality or related field is a plus.
·  Previous experience as a receptionist or in a customer service role, preferably in a spa or wellness environment.
·  Strong communication and interpersonal skills, with a professional and approachable demeanor.
·  Proficiency in using booking systems and Microsoft Office Suite.
·  Ability to handle multiple tasks efficiently in a fast-paced environment.
·  A genuine interest in wellness, luxury, and exceptional guest service.
·  Flexibility to work various shifts, including weekends and holidays.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.