Spa Receptionist

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

·  Handle guests’ questions and concerns professionally and courteously.
·  Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
·  Carry out spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.
·  Responsible for pre and post treatment advice for clients when booking appointments.
·  Schedule bookings for the members and guests to the required standard.
·  Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the system.
·  Ensure that all spa reception areas are maintained to high standards of cleanliness.
·  Ensure that all equipment is serviced as part of a preventative maintenance program.
·  Responsible for processing bill payments and receipts.
·  Be an example to the staff of personalized service, positive attitude and professionalism.
·  Assist during spa promotions and events.
·  Ensure all displays are changed regularly.
·  Properly open and close spa each day according to Standard Operating Procedures.
·  Utilize spa computers with skill and proficiency.
·  Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
·  Maintain a clean; safe, fully stocked and well-organized work area.
·  Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
·  Maintain a positive attitude and contribute toward a quality work environment.
·  Regularly attend, participate in and support training and staff meetings for the spa.
·  Assist in all areas of spa operation as requested by management.

Qualifications

·  Arabic speaking candidates.
·  strong admin skills (MS office, Opera, telephone etiquette) 
·  Organized, responsible, guest oriented 
·  minimum 2 years' experience in 5* hotel spa
·  Strong verbal and written communication skills in English
·  Maintain positive and productive working relationships with other employees and departments
·  Ability to work independently and to partner with others to promote an environment of teamwork

Additional Information

·  Opportunity to join the first Raffles in Bahrain
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.