Security Officer

Job description

Job Description

Prime Function:

·  Supervise, instruct and coordinate the activities of Security Associates.
·  Monitor and arrange shift activities according to schedule requirements and team availability.
·  Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
·  To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
·  Serve as a principal source of information on rules and procedures governing security and parking operations.
·  Ensure compliance with established rules and regulations.
·  Any matter which may effect the interests of Ibis should be brought to the attention of the Management.

Key Responsibilities:

People Management

·  Provide effective support to the team to enable them to provide effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure that the team is trained on all safety provisions.
·  Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

Financial Management

·  Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

·  Keep Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
·  Oversee the work of all employees and ensure that areas are being properly patrolled.
·  Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
·  Operate and monitor control panels, alarms and related security equipment.
·  Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
·  To inspect the various security posts
·  To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
·  Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
·  To provide work guidance, instruction, or orientation to the Security Associates.
·  To handle guest complaints.
·  Ensure to alert the police, ambulance and/or fire service when necessary.
·  Ensure to abide by the mission statement of Ibis Kochi . Handle additional responsibilities as and when delegated by the Management.

Qualifications

·  Minimum 3-5 years of experience as Security  in Hotel Operations.
·  Certification in First Aid
·  Strong knowledge of security protocols, procedures, and best practices
·  Excellent observation skills and attention to detail
·  Proficiency in computer applications, including Microsoft Windows and security management systems
·  Outstanding interpersonal and communication skills, with the ability to interact professionally with diverse groups of people
·  Demonstrated ability to remain calm, make sound decisions, and take appropriate action in emergency situations
·  Physical fitness and ability to stand for extended periods and perform security-related duties
·  Strong problem-solving skills and the ability to think critically in high-pressure situations
·  Excellent written communication skills for preparing clear and concise reports
·  High level of integrity, reliability, and discretion