Rooms Steward
Nairobi, Kenya Hotels - Restaurants
Job description
Job Description
· Cleaning of public areas to include and not limited to dusting, vacuuming and bathroom cleaning.
· Washing windows mirrors, surfaces stain removal, carpet shampooing & removal of garbage.
· Stripping beds and replacement with fresh linen and clean towels as well as replacement of bathroom amenities.
· Pick up of guest Laundry from room to and from laundry and ensuring accurate count of the same always.
· Provide turn down services.
· Attend to guest promptly and accurately.
· Check inventory of room after guest has left advising supervisors if anything is missing.
· Ensure AC, TV, Telephone, Drier and any other room appliances are functioning well.
· Maintain all work equipment clean i.e housekeeping trolleys, caddies, vacuum cleaners, cleaning cloths, brushes etc.
· Respond promptly and courteously to guest requests and inquiries
· Follow company policy for lost and found
· Report defective machinery immediately to supervisor for follow up.
· Handle cleaning properties ie VIP, Make up, Early arrival, DND
· Understand all room categories and lay outs
· Adhere to health and safety hygiene and security regulation
· Performs any other duties as assigned.
Qualifications
· Team focused
· Actioned oriented
· Passionate about our guests and business partners to ensure their needs are met
· Championing change - Shows openness to new ideas and adapts readily to changing priorities
· Should be able to work independently and as team members
· should be cost aware
· should be able to stand and lift items for a 8-hour shift
· Should have minimum work experience of 1 year in the same role.
· Should have basic qualifications from reputable organization or previous experience of two years
Additional Information
Physical Aspects of Position (include but are not limited to):
· Constant standing and walking throughout shift
· Frequent standing and walking throughout shift
· Occasional lifting and carrying up to 30 lbs
· Occasional kneeling, pushing, pulling, lifting
· Occasional ascending or descending ladders, stairs and ramps