Rooms Division Manager

Job description

Key tasks

We are looking for a Rooms Division Manager to join our fabulous team at Mercure Dartford Brands Hatch Hotel & Spa. A fantastic opportunity for someone with similar experience who is looking for that next step in their career.

You will be in charge of reception, nights, housekeeping and reservations. Maximising revenue opportunities and delivering cost, expense and payroll targets. Involved with business planning, revenue management and forecasting.

In this role you will be focus on all the touch points of the customer journey, working with the team to personalise our guest's experiences and WOWing them from pre-arrival and throughout their stay.
Connecting with our Guests face to face during their stay will be key, managing any queries and using information learned to add value to their experience.

You will encourage the team to create 'sparkles' - memorable moments that recognise important occasions, guest passions or just because.

Communicating with our Guests will be a major focus of your role, answering emails, letters and through social media platforms. You will make the team aware of guest's feedback communicating quality results.

If you like working in a busy environment are passionate about service and quality, then we would love to hear from you!

A good level of English, both written and spoken is essential and flexibility is required as there will be a combination of early morning, evening and weekend shifts.

Your benefits will include:
- You will be entitled to 28 days paid holiday (pro-rata) in each full holiday year, including Bank holidays
- Discretionary sick pay scheme
- Staff meals offered at the hotel
- Enjoy the Benefits of Bienvenue Card from day one - including discount accommodation, bonus breaks, discounts on the Eurostar and car hire
- Cycle to work scheme (T&Cs)
- Planned and structured induction training
- 1:1 coaching from department HOD/Supervisor
- Opportunities for cross training to other departments
- Career opportunities across a network of international brands which are part of the Accor family including Sofitel, Fairmont, Swisshotel and Raffles
- Participate in a HOD bonus scheme

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

PERSONALITY AND SKILLS
- Passionate about improving guest service and quality in all areas
- Ready to lead by example, coach and motivate the team to develop team spirit
- In depth knowledge of rooms management
- A quality focused individual
- Passion to succeed
- A solution seeker and able to work with a high level of autonomy
- Well organised

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