Room Attendant

Job description

Company Description

Step into paradise at the 5-star  Mövenpick Resort Waverly Phu Quoc  – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset.

Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “ Chocolate Hour “. Immerse in the pool, have the ultimate fun with  Foam Party  or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us.

Mövenpick Villas & Residences  Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style!

At Mövenpick Resort Waverly Phu Quoc, we make moments.

Job Description

·  Attend daily briefings and takes on daily assigned tasks/  Tham d ự c á c cu ộ c h ọ p giao ban h à ng ng à y v à đ ả m nh ậ n c á c nhi ệ m v ụ đ ượ c giao h à ng ng à y
·  Understand the difference in guest levels (VIPs) and Room Categories/  Hi ể u s ự kh á c bi ệ t v ề c ấ p đ ộ quan tr ọ ng c ủ a kh á ch (VIPs) v à các h ạ ng ph ò ng
·  Clean and maintain areas of responsibility according to standards and procedure/  V ệ sinh v à duy tr ì c á c khu v ự c ch ị u tr á ch nhi ệ m theo ti ê u chu ẩ n v à quy tr ì nh
·  Replenish guest supplies and ensure that guests requests are promptly attended to/  B ổ sung đ ồ dùng mi ễ n ph í cho kh á ch v à đ ả m b ả o m ọ i y ê u c ầ u c ủ a kh á ch đ ượ c đá p ứ ng k ị p th ờ i.
·  Report damage or malfunction in hotel rooms/areas to Supervisor/  Báo cáo thi ệ t h ạ i ho ặ c s ự c ố trong ph ò ng / khu v ự c c ủ a kh á ch s ạ n cho Ng ườ i gi á m s á t
·  Maintain equipment in a proper state of cleanliness/  Duy trì thi ế t b ị ở tr ạ ng th á i s ạ ch s ẽ
·  Maintain a section room report as well as a daily productivity report/  Duy trì báo cáo phòng cũng nh ư b á o c á o n ă ng su ấ t h à ng ng à y
·  Reports lost and found articles to the housekeeping office immediately/  Báo cáo “đ ồ th ấ t l ạ c v à t ì m th ấ y ” đ ế n v ă n ph ò ng Bu ồ ng ngay khi t ì m th ấ y
·  Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner/  X ử l ý khi ế u n ạ i c ủ a kh á ch m ộ t c á ch kh é o l é o v à b á o c á o s ự c ố ho ặ c b ấ t k ỳ s ự b ấ t th ườ ng n à o kh á c cho Ng ườ i gi á m s á t k ị p th ờ i
·  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor/  Báo cáo hành vi / ho ạ t đ ộ ng b ấ t th ườ ng trong ph ò ng kh á ch, s à n / khu v ự c c ô ng c ộ ng cho Ng ườ i gi á m s á t
·  Record room status in allocated section accurately/  Ghi l ạ i t ì nh tr ạ ng ph ò ng trong ph ầ n đ ượ c ph â n b ổ ch í nh x á c
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)/  Th ự c hi ệ n c á c vi ệ c kh á c khi đ ượ c y ê u c ầ u (v í d ụ : giao v ả i lanh, x ử l ý đ ồ gi ặ t kh á c )
·  Handle Mini Bar check for in house guest. When guest consumes, write on Minibar voucher and relay to Housekeeping Coordinator the items for refill. Minibar Attendant to replenish/  Ki ể m tra đ ồ Mini Bar trong phòng khách ở . N ế u khách s ử d ụ ng, ghi vào hoá đ ơ n v à báo cho nhân viên đi ề u ph ố i bu ồ ng ph ò ng đ ể đ ặ t thêm cho khách s ử d ụ ng.

Qualifications

·  Secondary school education

T ố t nghi ệ p trung h ọ c c ơ s ở

·  Can speak English is an advantage

Bi ế t n ó i ti ế ng Anh là m ộ t l ợ i th ế

·  No experience is required, training will be provided

Không c ầ n kinh nghi ệ m, s ẽ đ ượ c đào t ạ o

Additional Information

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to the community and make a difference through our Corporate Social
·  Responsibility and Environmental, Social, and Governance (ESG) activities.