Room Attendant

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  To provide cleaning service to guest rooms and respond to guest requests, ensuring maximum guest satisfaction in accordance with hotel-established standards
·  To clean guest floors and surrounding service areas following the standard required by our Hotel
·  Welcome guests on-site when working and ensure they feel that you care for them.  You do not have to be cleaning their rooms to say hello
·  To be committed in conserving natural resources and preserving the quality of the environment in which we operate
·  Check and verify the room status report.
·  Clean, inspect & release rooms to “Vacant / Clean” status following hotel procedure. Clean all the rooms for which you are responsible in the time allocated.
·  Ensure that all requests by guests are attended to.
·  Be responsible for the care and maintenance of his/her work store, trolley, and all equipment and ensure that all equipment and materials are left in the same place and correct manner at the end of each shift. Ensure that equipment is in good working order
·  Know how to use the cleaning products (dosages and conditions of use)
·  To attend to guest requests efficiently.
·  Ensure that the guest’s personal effects are safe
·  To tidy and pack floor panties neatly
·  Check the quality of the work completed using the hotel’s internal self-inspection sheet

Qualifications

·  Minimum 3-4 years of experience in a similar roles within a Hotel environment
·  Diploma in Hospitality Management or related field preferred
·  Ability to anticipate and focus attention on guest needs, being professional and welcoming
·  Excellent organizational skills and time management
·  A genuine passion for creating memorable experiences for guests
·  An interest to learn and develop your career with industry professionals
·  A high standard of hygiene, grooming, and presentation
·  Excellent communication skills