IT Assistant

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

Key Responsibilities:

·  Provide first-level technical support to users for hardware, software, and network-related issues.
·  Install, configure, and maintain computer systems, printers, and peripheral devices.
·  Assist with user account creation, access management, and password resets.
·  Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
·  Perform regular system updates, antivirus checks, and data backups.
·  Log, track, and resolve IT service requests through the helpdesk system.
·  Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
·  Assist with the installation and maintenance of POS, Opera, and other business applications.
·  Maintain inventory records for IT equipment and ensure proper documentation.
·  Provide on-site support for meetings, events, and system rollouts when required.
·  Ensure adherence to IT policies, data security standards, and company protocols.
·  Coordinate with vendors or external support teams when needed.

Qualifications

Qualifications and Skills:

·  Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
·  1–3 years of experience in IT support or a similar role.
·  Good knowledge of Windows OS, Microsoft 365, and common business applications.
·  Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
·  Familiarity with ticketing systems and remote support tools.
·  Strong troubleshooting and problem-solving skills.
·  Excellent communication and customer service skills.
·  Ability to prioritize tasks and work under pressure.
·  Willingness to work flexible hours or weekends if required.
·  Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
·  IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.